Terms and Conditions*
1. Introduction
Welcome to Xpital Healthcare LLP. By using our website and app, you agree to comply with and be bound by the following terms and conditions, which govern our relationship with you in relation to this platform. If you disagree with any part of these terms and conditions, please do not use our services.
2. Services Offered*
Xpital Healthcare LLP provides an online platform for users to purchase medicines. These medicines are delivered by pharmacies contracted with us, based on the user’s pincode and location. We offer online and offline payment options. Please note that due to health concerns, medicines purchased through our platform are non-refundable.
3. User Obligations*
– Users must provide accurate and complete information, including their name, medicine history, health records, and prescriptions.
– Users must be of legal age and comply with all applicable laws and regulations.
– Users agree not to misuse the platform in any way that could harm other users, pharmacies, or the company.
4. Payment and Refund Policy
– Payments can be made through online methods (e.g., Paytm) or offline methods.
– Due to health safety concerns, medicines purchased through our platform cannot be refunded.
– Delivery charges will be waived for orders above a certain value; otherwise, a shipping fee will apply.
5. Delivery Policy*
– Delivery will be made by the pharmacy or a third-party delivery service.
– We aim to provide same-day delivery; however, delivery times may be delayed due to unforeseen circumstances.
– Users are responsible for providing accurate delivery information.
6. Liability and Disclaimers*
– Xpital Healthcare LLP is not liable for any inaccuracies in the prescriptions provided by users.
– We do not guarantee that the medicine provided will be suitable for the user’s health condition. Users should consult their doctor before making any purchase.
– Xpital Healthcare LLP is not liable for any delays in delivery or issues arising from third-party services.
7. Third-Party Services*
– Payment processing is provided by Paytm, and medicine delivery is handled by the contracted pharmacies or third-party services.
– Users agree to the terms and conditions of these third-party services as applicable.
8. Data Security and Privacy*
– Users have the right to request the deletion of their data by contacting our customer support team.
– We take reasonable steps to ensure the security of user data but cannot guarantee absolute security.
9. Dispute Resolution
– Any disputes arising out of the use of our services will be governed by the laws of India.
– Users agree to resolve disputes through arbitration or other agreed-upon methods before pursuing legal action.
10. Changes to Terms
– Xpital Healthcare LLP reserves the right to change these terms and conditions at any time. Users will be notified of significant changes through the app.